• Bag: 11″ × 8″ × 1.5″ (27.9 cm × 20.3 cm × 3.8 cm)

• Strap drop length: 14″- 27″

• Quality Commitment: Every garment is custom-made to our high standards. Because we do not hold inventory, we encourage customers to double-check their sizing and specifications before finalizing an order.

• Cancellations: Once an order enters the manufacturing phase (usually within 24 hours), it cannot be canceled or modified.

• Fit Assurance: Please refer to our Sizing Chart carefully. As each piece is uniquely crafted for your order, we are unable to offer exchanges for incorrect size selection.

• Damaged Goods: If your package arrives damaged by the carrier, please document the packaging before opening and contact us immediately.

To help our team resolve your inquiry as quickly as possible, please include the following in your message:

• Order Number: Located in your confirmation email (e.g., #YESHUA-1234).

• Clear Documentation: If you are contacting us regarding a manufacturing error, please attach high-resolution photos of the defect and the garment tags.

• Brief Description: Let us know exactly how we can help so we can direct your ticket to the right department.

Note: As a specialty boutique, we prioritize quality above all else. If an error was made on our part during the manufacturing of your order, our team will work diligently to provide a swift correction.

Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the lead, bisphenols and phthalates level requirements.

In compliance with the General Product Safety Regulation (GPSR), Oak inc. and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at 123 Main Street, Anytown, Country or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.

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